Shipping & Returns

Our Commitment

The Mish team will dispatch your order in sufficient time for your event. We have chosen to work with some excellent shipping partners, however, despite their best efforts, sometimes deliveries are delayed in the shipping process.  We will always try to work with our courier partners to ensure prompt arrival of your orders, but we are not responsible for any delays outside of our control, including but not limited to:

• postal or courier provider delays or service failures
• incorrect shipping addresses provided
• requests for re-directs or any issue associated with the nominated courier company outside of our control
• recipient not available to receive the order when delivery is attempted 

Shipping in Aotearoa

Our NZ orders are usually shipped overnight through CourierPost or Fastway with a track and trace service. If you have given us an event date then delivery will be within the week prior. 

For non-event orders please allow 2-3 days for delivery.

Rural deliveries can add a further 2-3 business days so if you have a friend or business in town it may pay to choose them as the shipping address for a quicker receipt :-)

International Shipping

We have recently increased our International Shipping charges to allow for a better track & trace service through NZ Post service. 

We can ship to virtually any address in the world. There are however some restrictions on some products going to some destinations, please check with us before placing an order. Please check with your local customs / import handler for restrictions on battery and mains powered products before purchasing, as we do not refund for orders after they have been despatched internationally. 

Customs

Customs policies vary widely from country to country. Please contact your local customs office for further information. Additional charges for customs clearance are paid for by the customer; unfortunately we have no control over these charges and cannot predict what they may be. We do not reimburse any costs incurred and do not accept any responsibility for delays as a result, regardless of the circumstances. For current import duty and taxes for your country, please see the Duty Calculator website. 

Urgent Delivery

If you need your purchase within 3 days please put this in the comments section at the end of the order process and/or call us on 0800 456784. For overnight deliveries please call us as there may be an additional charge. We do not guarantee any delivery time.

Returns Policy

Damaged / Faulty Products

Most new & unopened damaged items can be returned within 7 days of delivery for a full refund. If you have received a damaged or faulty item please keep the original packaging and purchase details, and contact us to discuss your options. 

We will usually provide a refund on online orders in the same form as your original payment and notify you by email once we have processed your refund. 

Change of Mind

You cannot return items for a refund if you change your mind about a purchase. But if you are unhappy with your purchase please contact us.  

Fundraising Groups

Schools & NPO's have a different returns policy, allowing them to return unsold fundraising products in their original and individual packaging, for a refund or credit. Shipping returns are to our physical address. Please inquire by email or phone. 

Cost of Returns

We do not cover the cost of delivery for returns. Return postage must be paid for by the returnee.  Please remember to ask for a receipt as proof of return and to track your delivery. We take no responsibility for returns lost in the delivery process. You will need to contact your delivery provider to locate your parcel.